Terms and Conditions

Terms and Conditions 

Once you confirm a date, location, and time with us we will generate and send a contract to you. In order to finalize your booking, you’ll need to return a signed contract to us. For university customers, we will also require a Workday Program ID or signed intramural to confirm your booking.  

Non-University Customers require a signed contract and a $200 deposit to reserve the date.   Initial payment is due 5 business days prior to the event with the final balance due within 30 days after your event. We accept credit cards, cash, or check in our office at 3635 Memorial Union. To make a credit card payment, please call your ISU Catering Sales Manager or call 515-294-2103  

Your final menu selection will be due 10 business days prior to your event. Menus received after this day will be subject to a limited menu selection based upon availability and subject to a late fee.

Menu items added after the deadline are subject to product availability.  

Your final guest count is due 5 business days prior to your event by 12:00 noon.  If a final count is not received by the due date your existing count will be used. We are unable to remove or reduce items after the due date.   

• Guest Count Increases and increases to items after the due date are subject to product and staff availability.  A 30% per item or guest fee will be added to all menu items.
• Guest Count Decreases and decreases to individual items after the due date will not be accepted.  

Catering items ordered less than 10 business days prior to an event are subject to a limited menu and based upon product, staff, and equipment availability. A $50 late fee will be assessed. 

Cancellations within 5 business days prior to your event will be subject to a 100% cancellation fee. Cancellations 6 to 10 business days prior to your event will be assessed a 25% cancellation fee. Other cancellation charges may apply.

We’ll be happy to create a custom menu or menu item for you, however, all requests for custom and off-menu items must be received a minimum of 30 days prior to your anticipated event date.

Dietary Concerns

Please inform us of any special diet or allergen requests. We’ll do our best to accommodate any requests received. Additional charges may apply if unique or custom menu items are created.

Additional Policies

Catering prices are subject to change due to availability. In the unlikely event that an item becomes unavailable, your ISU Catering Manager will work with you to find a solution that works best for you.

Due to health department regulations, only leftover perishable food items that can be stored properly and have not been time and temperature exposed are allowed to be removed from the event. A perishable food waiver must be signed prior to the event with a complete understanding of what can be taken.

Student Group Caterings

Student Groups based on the following parameters may order from this menu at a reduced rate of 30% less on food and non-alcoholic beverages.  All fees and facility fees still apply.  Student group menus include disposable service.

Order deadline is 10 business days prior to the event date

ISU Student Organization Intramural Account Form must be submitted a minimum of 10 business days prior to your event. Credit cards and checks are approved forms of payment.

90% of the group attending the function must be registered ISU students.

Groups of more than 100 people require prior approval from the Assistant Director of Catering.

Prices valid from 8 am – 10 pm.   Before or after-hour events are not subject to the discount.

Cancellations within 5 business days prior to your event would be subject to a 100% cancellation fee.  Cancellations 6-10 business days prior to your event would be assessed a 25% cancellation fee. Other cancellation charges may apply.